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We want every shopping experience you have with us to be a pleasure. Contact us by email, phone or mail if you have any questions or concerns.
Free shipping
We offer free shipping on purchases of $100 or more. Packages are shipped by Canada Post regular air parcel service that takes from 5 -10 days for US destinations and 1-3 days for Canadian destinations . Free shipping is only applicable to North American customers and subject to change without notice.
Since standard shipping is express shipping, please indicated that you'd prefer free shipping at note to seller section. Shipping fee will be refunded later that day. Otherwise, express shipping will be applied.
International customers, please call for shipping rate.
Standard shipping / Express shipping
Based on feedback from our customers, we also offer Express Shipping on purchases of $100 or more as default shipping. As a token of our appreciation, we will pay half of your shipping charge. Therefore, express shipping charge is $9.99 flat rate. This offer is applicable to purchases of $100 US or more and to North American customers only.
Shipping charge will be applied automatically upon checking out. Orders which are placed on Friday will be shipped on Monday as Postal Offices are closed on weekends.
Returns and exchanges
We gladly accept returns of unworn, unwashed merchandise for full refund or exchange. All hangtags must remain attached. We fully guarantee our merchandise to be free of manufacturing defects, and will accept any defective items for full refund or exchange.
Exchanged and returned items must be returned within 30 days of the order ship date. The refund will be made in the form of the original payment minus shipping charge. You are responsible for return/exchange shipping costs, customs clearance and charges.
Importance notice: for your benefits, exchanges and returns are recommended to ship via US Air Mail for US customers. Global Priority Mail and couriers such as UPS, Fedex charge high customs clearance fees. You are responsible for any customs clearance fees associated with return/exchange packages. Sevenseas Apparel reserves the right to charge back for customs clearance fees. Please send exchanged or returned items to
Exchange/Return Department
c/o Sevenseas Apparel
57 Wintergreen Road
Toronto, ON
Canada M3M 2H9
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